Privacy Policy

Last updated: March 2026

1. Information We Collect

We collect information needed to operate eCars CRM™ as a dealer management and customer relationship platform.

Contact information (name, email address, phone number, dealership name, physical address)
Account identifiers (user ID and account preferences)
Customer data entered into the CRM (lead details, vehicle interests, deal information, credit application fields)
Communication data (emails and SMS messages sent through the platform)
Usage data (pages visited, features used, timestamps)
Technical data (browser type, device details, IP derived coarse location, security logs)

2. How We Use Information

We use data to operate the CRM platform, support account access, process communications, facilitate dealer workflows, protect platform security, detect fraud, and improve product performance.

3. How We Share Information

We do not sell personal information. We share data only when needed to provide services:

Service providers for hosting, infrastructure, email delivery, and SMS delivery
Payment processors to complete subscription transactions
Integrated platforms (eCarsList™, eCarsSocial™) when dealer enabled sync is active
Authorities when required by law or to protect platform integrity

4. SMS/Text Messaging

When you use our SMS features, messages are sent through third party providers (such as Twilio) on your behalf. Message and data rates may apply. Message frequency varies based on your usage. You can opt out of receiving messages at any time by replying STOP. Reply HELP for assistance.

5. Tracking and Advertising

We do not use your personal data for cross app or cross website tracking for third party advertising. We use first party analytics and operational logs to measure product usage and improve reliability.

6. Data Security

We apply layered security controls including encryption in transit (SSL/TLS), restricted access policies, role based permissions, secure authentication, and protected handling of sensitive data.

7. Data Retention

We retain information for as long as necessary to operate the service, satisfy legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and associated data at any time.

8. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or export personal information. You can contact us to request account or privacy related actions.

9. Third Party Services

eCars CRM™ integrates with third party services for email delivery, SMS messaging, payment processing, and infrastructure. These providers operate under their own privacy policies. We share only the minimum data required for each service to function.

10. Children's Privacy

eCars CRM™ is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material updates will be posted on this page with a revised date.

12. Contact Us

If you have questions about this Privacy Policy, contact us at [email protected].